Refund policy

Return & Refund Policy – Anavah Design Co

At Anavah Design Co, our products are thoughtfully designed and carefully crafted using natural materials and artisan processes, including engraved slate, stone, wood, metal, and hand-dyed textiles. Because of the artistic and material nature of our work, each piece may display slight variations that make it uniquely its own.

Please review our return and refund policy below.

Artistic Variations, Natural Materials & Handcrafted Processes

Many of our products are created using natural materials and handcrafted methods, including laser engraving and hand tie-dye techniques. As a result:

  • Variations in color, texture, grain, surface markings, dye patterns, or engraving tone are normal and expected
  • No two pieces are exactly alike
  • Tie-dye patterns, color placement, saturation, and pattern intensity will naturally vary from piece to piece
  • These natural and artistic variations are not considered defects

    Such variations are part of the character and beauty of handcrafted and artisan products and do not qualify for refunds or returns.

    Custom & Made-to-Order Items

    Custom and made-to-order items, including engraved and hand-dyed products, are not eligible for return or exchange due to:

    • Change of mind
    • Personal preference
    • Minor aesthetic variations
    • Natural variation in materials or dye patterns
    • Incorrect selection made at checkout

    However, if a custom or made-to-order item arrives damaged, defective, or incorrect, we will make it right.

    Ready-Made (Non-Custom) Items

    Ready-made, non-custom items are not eligible for return or refund unless they arrive damaged or incorrect.

    We do not accept returns for buyer’s remorse or preference on ready-made items.

    Damaged or Incorrect Orders

    If your order arrives damaged or incorrect:

    • You must contact us within 3 business days of delivery
    • Please email us at info@anavahdesignco.com
    • Include the following: 
      • Your order number
      • A brief description of the issue
      • Clear photos of the item and the original packaging

      Please do not discard the item or packaging until the issue has been reviewed.

      Once verified, the issue will be resolved with a replacement or refund, at our discretion, at no additional cost to you.

      Refund Processing

      Approved refunds are issued to the original payment method and are typically processed within 3–5 business days after approval. Processing times may vary depending on your payment provider.

      Shipping Charges

      Original shipping charges are non-refundable, except in cases where a refund is issued due to damage, defect, or an error on our part.

      Shipping overage refunds, when applicable, are handled in accordance with our Shipping Policy.

      Contact

      For any questions regarding returns, refunds, or damaged items, please contact us at info@anavahdesignco.com